Terms & Conditions


   1.        A minimum deposit of 10% / £100 deposit (whichever is the greater) is required to secure your booking. If for any reason the booking is cancelled this is non refundable. The requested dates will be reserved for a period of 48 hours only, after which time the booking will automatically cancel if we have no further contact from you.  Your booking will not be secured until the 10% deposit/full cost is paid.

   2.        A Security Bond of £150 is required on booking to cover the event of any damages, etc.  This refundable 14 days after your stay assuming no damage, the key is returned and the caravan is left clean, tidy and free from rubbish.

   3.        You are required to report any damages to us during your stay. Please note our primary concern is to ensure we can repair or replace items if required for you or subsequent guests, charge for damages will be handled at our discretion.

   4.        The full balance of your holiday must be paid in full 8 weeks before your holiday or at the time of booking if this is less than 8 weeks before. If the balance is not paid within the agreed time, your booking will be cancelled. No refund of any monies paid will be made. The caravan will be re-let. We would recommend consideration of holiday insurance in case of cancellation for this eventuality. All Bookings made less than 8 weeks before arrival the full payment will be required.   

   5.        Only persons detailed in the booking are permitted to stay in the caravan. Any alterations to the booking details must be approved in advance. This is for insurance and fire regulations.   The primary booker has to remain at the caravan throughout the let - The primary booker will also be liable for any damages or losses etc and our contact would be direct with him/her and not the remaining persons in the party.

   6.        Check In on day of arrival is no earlier than 4pm and you must Check Out no later than 10am on your departure day.

   7.        The Holiday Park Rules are to be observed at all times – copies available from   the reception.

   8.        As this is a family friendly venue the park rules state that all female or male groups under the age of 25 years are not allowed.

   9.        Sorry but no pets allowed.

 10.        Smoking is not permitted.

 11.        All beds are made for your arrival, however you will need to bring your own towels & tea towels.

 12.        Entertainment passes are not included in the price of the caravan hire but may be purchased separately from               Haven Reception.  

Kestrel Way